Frequently Asked Questions
The Answers You Need
What is telepsychiatry?
Telepsychiatry gives you the convince of conducting your mental health appointment from anywhere you are. This allows you to be comfortable, on the go or allows for continuation of your day without interference. You simply need a computer, phone or tablet to connect with our team!
Does Aligned Cognition Healthcare Services, PC accept my insurance?
At this time we accept a very limited amount of insurance plans. Payments are to be made at the time of service or before. You may request documentation and/or receipts after your visit that may be helpful if you were to request payment from your insurance company. We do not assist in any form with your insurance. Please keep in mind your insurance company may reimburse the full, partial or no amount of the fees charged.
How do I pay for a telepsychiatry visit?
Once you have established yourself as a patient, you will be sent a link for the patient portal. Once in the patient portal you will have access to paying for your or your child's visits via accepted credit cards or debit cards. You may prepay for any appointment as needed. You will also use the patient portal to pay for any additional services or fees that have incurred.
How will I get my prescriptions?
All prescriptions will be electronically submitted to the pharmacy of your choice. Some prescriptions will be called into your pharmacy. In rare cases prescriptions can be mailed. Your insurance will cover your prescriptions as described by your policy.
How will I get my labs drawn?
Lab request will be submitted electronically. You may also be instructed to print your specific lab requisition to take with you to your lab site. You may also email us your lab results from your primary care doctor to be upload into your chart.
Can I get a same-day appointment? Do you offer walk-in clinic services?
There are no same day appointment allowed or walk in capabilities. Please review our polices section for additional information.
Can I attend my child's appointments?
The very first appointment guardian(s) are to attend alone. Next will be an appointment with only your child then finally an appointment with guardian(s) and child.
It is recommended that your child attends follow up appointments alone and at their scheduled request time. You may schedule a family session or parent session if you have any additional concerns or questions about your child's care. Depending on your child's scheduled visits you will have the opportunity to meet with the psychiatrist for updates. Please contact us to learn more.
May I come into the office for an appointment?
Services are provided via a HIPPA compliant telecommunication platform. We do not offer in office appointments at this time.
What do I do in case of an emergency?
First call 911 or visit the nearest emergency room if there is an emergency. You may also contact the suicide hotline at 1-800-273-8255.